Managed IT Services

Proactive 24/7 system monitoring, a dedicated helpdesk, patch management, preventive maintenance and on-site technical support, so you can focus on running your business.

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What's Included

A monthly retainer, not a callout fee

24/7 remote monitoring

Watching your systems continuously, so problems can be caught before they become outages.

Dedicated helpdesk

A helpdesk with guaranteed response times, rather than an open-ended queue.

Scheduled preventive maintenance

Regular maintenance visits rather than only responding once something has already broken.

Software patch management

Keeping systems updated with security patches as part of the contract, not left to chance.

On-call on-site support

A technician on-site when remote support isn't enough to resolve the issue.

How It Works

Sized to your business

Managed IT Services are available as monthly retainer contracts tailored to your business size, rather than a fixed package everyone pays the same for. Contact us to receive a custom managed IT proposal for your organisation.

Questions

Common questions about managed IT services

Yes. Our Managed IT Services are available as monthly retainer contracts tailored to your business size. Packages include 24/7 remote monitoring, a dedicated helpdesk with guaranteed response times, scheduled preventive maintenance visits, software patch management and on-call on-site support. Contact us to receive a custom managed IT proposal for your organisation.

If you're already a C.I.T. ERP customer, a managed IT contract covers the infrastructure around it (network, devices, connectivity) alongside the platform itself. Tell us what you're running when you request a proposal so it's scoped correctly.